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![]() Refer to the manufacturer of the software for inquiries on how to uninstall the visualisation software or deactivating the virtual drive of the computer. Uninstall any visualisation software or deactivate the virtual drive before launching the PlayMemories Home software. IMPORTANT: The PlayMemories Home software will not start if a virtual drive is present in your computer. Because each of these steps represents a possible solution to this issue, check the status of the connection after completing each step. Follow the steps below if the PlayMemories Home software is not working correctly.
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